N-Brands Online B.V.
p.a. Promese Logistics
Flight Forum 2500
5657 DZ Eindhoven
Note: the return address is printed on the return label of DHL and may differ for every order.
UNTIL WHEN CAN I RETURN PURCHASED ITEMS?
Purchased items must be returned within 14 days of delivery. Returns are no longer possible after this period.
If DHL decides to strike, this period does not count in the number of return days
ARE THERE CONDITIONS REGARDING ITEM RETURNS?
- Returns only via DHL return form and within 14 days of delivery.
- The following conditions apply to returns.
- Clothing should not have been worn or washed.
- There should be no signs of food stains, make-up, body odours or cigarette smoke on the items.
- No attempts should have been made to repair defects.
- Jewellery and lingerie may not be returned for reasons of hygiene.
- The original tickets and labels should still be attached to the item.
- The item should be in its original packaging.
- Shipment risks and charges for returns lie with the purchaser. N-Brands Online B.V. advises customers to send returned items by registered post.
- Returns with insufficient postage or where no postage has been paid will not be accepted by us.
- In the case of product and/or delivery errors, the return charges will be paid by N-Brands Online B.V.. These will be subsequently reimbursed.
- Product and/or delivery errors should be reported to us, including a description, within 3 days of delivery.
- If return conditions are not met, we retain the right to return shipments to you and to charge on the delivery costs.
WHAT IS THE RETURN PROCEDURE?
If you are not completely satisfied with your purchase, you can return the item(s) to us FOR FREE within 14 days of receipt.
- Using the enclosed return form, indicate which item(s) you wish to return and select a reason for the return.
- Put the item in the original packaging and add the return form in the box. Please note: the item(s) must be in their original condition, without having been worn and with tags still attached. If this is not the case, the return cannot be processed.
- Return your shipment via a DHL delivery point and keep the proof of shipping. Find your nearest location: www.dhl.com.
- You will receive a confirmation by e-mail when your return has been processed. Refunds will be reimbursed back to your original account within 14 days.
Unfortunately it is not possible to return your purchase beyond the 14-day return period limit.
HOW CAN I TRACK MY RETURNS?
You can easily track the status of your returns easily on track & trace code of DHL provided at a DHL service point.
WHEN WILL THE PURCHASE PRICE BE REIMBURSED?
Following receipt of the returns, the purchase price and delivery charges (not including the costs of return), will be deposited in your account within 14 days.
I WOULD LIKE TO RETURN ITEMS. DO I NEED TO PAY SHIPMENT COSTS FOR THIS?
No, you not need to pay the return shipment costs. Returning articles is free of charge.
CAN I ALSO RETURN SALE ITEMS?
Yes, this is possible. You can return SALE items under the same conditions.
I HAVE LOST MY RETURNS NOTE AND I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
Please contact customer services by sending an e-mail, including your order number to firstname.lastname@example.org.