Returns & Exchanges
NP Fashion BV
p.a. Promese Logistics
Flight Forum 2500
5657 DZ Eindhoven
Note: the return address is printed on the return label of DHL and may differ for every order.
UNTIL WHEN CAN I RETURN PURCHASED ITEMS?
You should inform us within 3 days of delivery via our Self-Service Portal of any items you wish to return or exchange. Purchased items must be returned or exchanged within 14 days of delivery. Returns and exchanges are no longer possible after this period.
ARE THERE CONDITIONS REGARDING ITEM RETURNS?
- The following conditions apply to exchanges or returns:
- Returns only via DHL return form and within 14 days of delivery.
- Clothing should not have been worn or washed.
- There should be no signs of food stains, make-up, body odours or cigarette smoke on the items.
- No attempts should have been made to repair defects.
- Jewellery and lingerie may not be returned for reasons of hygiene.
- The original tickets and labels should still be attached to the item.
- The item should be in its original packaging.
- Shipment risks and charges for returns lie with the purchaser. NP Fashion advises customers to send returned items by registered post.
- Returns with insufficient postage or where no postage has been paid will not be accepted by us.
- In the case of product and/or delivery errors, the return charges will be paid by NP Fashion. These will be subsequently reimbursed.
- Product and/or delivery errors should be reported to us, including a description, within 3 days of delivery.
- If our exchange and returns conditions are not met, we retain the right to return shipments to you and to charge on the delivery costs.
WHAT IS THE EXCHANGE OR RETURNS PROCEDURE?
You would like to return an article? Please follow the following 4 steps:
- Please check the items you want to return on this Return form and select the reason for the return.
- Then you simply put this return form in the package for the undamaged and possibly original packed goods. Close the package carefully and attach the return sticker label from the return form to the outside of the box.
- Now you may deliver your parcel in one of the DHL Delivery Points or a DHL parcel box. You can find a location near you via the location search on www.dhl.com.
- As soon as your return has been received and processed, you will receive a confirmation email. The value of the goods will then be refunded to you within 14 days using the original payment method.
HOW CAN I TRACK MY RETURNS?
You can easily track the status of your returns easily on track & trace code of DHL provided at a DHL service point.
WHEN WILL THE PURCHASE PRICE BE REIMBURSED?
Following receipt of the returns, the purchase price and delivery charges (not including the costs of return), will be deposited in your account within 14 days.
WHAT ABOUT SHIPMENT COSTS FOR EXCHANGES?
If you exchange an item, NP Fashion will pay for the exchanged item’s delivery charges, one time only.
I WOULD LIKE TO RETURN ITEMS. DO I NEED TO PAY SHIPMENT COSTS FOR THIS?
No, you not need to pay the return shipment costs. Returning articles is free of charge.
HOW LONG WILL IT TAKE BEFORE I RECEIVE THE NEW ITEM FOLLOWING AN EXCHANGE?
Following receipt of the returned package we will send the new items to you within 10 to 14 working days (if in stock). You will receive the delivery confirmation by e-mail within 10 to 14 days.
CAN I ALSO RETURN SALE ITEMS?
Yes, this is possible. You can return SALE items under the same conditions.
I HAVE LOST MY RETURNS NOTE AND I WANT TO RETURN AN ITEM. WHAT SHOULD I DO?
Please contact customer services by sending an e-mail, including your order number to firstname.lastname@example.org.